Can I exchange it for a different size/ item?
Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information.
Can my order be delivered internationally?
International ordering through shakecf.com is currently unavailable while we work on enhancing the international ordering process. International ordering will be available soon.
Do you ship to APO addresses?
Unfortunately, we do not ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. However, we DO ship to PO boxes. We’ll be working on military addresses in the near future.
What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email (abbottchambers4105090@gmail.com) and we can look up this information for you.
I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at abbottchambers4105090@gmail.com to receive instructions on how to be approved and submit your PO.
My product contains a defect or is damaged, what can be done?
If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll send you a replacement free of charge
Can I get expedited shipping?
At this time we don’t offer expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.
Can I cancel the order I just placed?
Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.
My package was supposed to arrive today, but I have not received it yet. What should I do?
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
Do you ship to my country?
Unfortunately, we ship only within the US.